Billing & Refund Policy

Last updated: 6 October 2026

How paying for DreamFundSL works, how to change or cancel a plan, and when you can get your money back.

1. The Free trial

New families start on the Free plan, which is free for 30 days. If the family has not moved to a paid plan by then, it is locked, and after a further 30-day grace period its data is permanently deleted. We email the Admin when the family is locked and again about 7 days before deletion. Choosing a paid plan at any time ends the lock. The full details are in section 4 of the Terms of Service.

2. Paid plans and prices

Prices are in Sri Lankan rupees (LKR). Any applicable taxes are shown before you pay. What each plan includes is listed in the pricing section. We may change prices for the future; a change never alters a period you have already paid for.

3. How you pay

Payments are processed by PayHere on their own secure payment page, using the payment methods PayHere offers. DreamFundSL never sees or stores your card number. A monthly or yearly plan is billed for each period you choose. The Forever plan is a single payment.

4. Activation and billing problems

• We confirm your plan once PayHere reports the payment as successful, normally within moments.
• If you were charged but your plan has not been activated, email support@dreamfundsl.com with your family name, the email you signed up with and the payment reference. We will activate it or refund you.
• If a payment fails or a checkout expires, you are not charged. Start the payment again from the Subscription page.

5. Changing or cancelling your plan

• Ask for a plan change, including moving to a lower plan or cancelling, from the Subscription page in the app, or by emailing us. Only the family Admin can do this.
• Cancelling stops future billing. You keep your plan until the end of the period you have paid for; we do not refund the unused part of a period except as set out below.
• If you move to a lower plan, your records stay, but features above the new plan’s limits (for example the number of members or goals) may become limited. Please export anything you need first.
• If your family ends up back on the Free plan, the Free trial rules in section 1 can apply.

6. Refunds

You can get a refund if

• You change your mind within 7 days of your first payment for a paid plan (monthly, yearly or Forever). Ask within 7 days of the payment date and we will refund it in full.
• You were charged twice, or the amount was wrong. We refund the extra or incorrect amount in full.
• You paid but could not use the plan because of a fault on our side that we could not fix in a reasonable time.

We usually do not refund

• Renewals of a monthly or yearly plan, unless it was a billing error. Cancel before the next period starts to avoid being charged again.
• Requests made more than 7 days after the first payment, except as described above.
• Accounts closed for a breach of the Terms.

Nothing in this policy limits any right you have under Sri Lankan consumer law.

Refund timing. We approve or decline a request within a few working days. Approved refunds go back to the original payment method through PayHere. Banks usually take 5 to 10 working days to show the money, and we cannot speed that part up.

7. How to ask for a refund

Email support@dreamfundsl.com from the Admin’s registered address with:

• your family name and the email you signed up with;
• the plan, amount, date and payment reference (from your PayHere receipt email);
• a line about why you are asking, which helps us improve.

Please contact us before disputing a payment with your bank. We can usually sort it out faster directly.

8. Contact

Batti Express Technologies
Email: support@dreamfundsl.com
More details are on our contact page.